Privacy Policy for MonkeyBoy Bicycles
At MonkeyBoy Bicycles, accessible at monkeyboybicycles.com, we recognize and respect the importance of your privacy. We are firmly committed to safeguarding your personal data and ensuring that your information is handled in compliance with applicable data protection legislation, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and the California Consumer Privacy Act of 2018 (“CCPA”), as amended. This Privacy Policy outlines how we collect, use, store, and protect your personal information while providing full transparency and honoring your rights as a data subject.
1. Introduction
Your privacy is a priority at MonkeyBoy Bicycles. We are dedicated to handling your personal information responsibly, securely, and ethically. This Privacy Policy explains how we collect and process your data when you visit monkeyboybicycles.com or otherwise interact with us. We use your data exclusively for purposes that are lawful, ethical, and consistent with your expectations.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all personal data collected through monkeyboybicycles.com and related interactions, including purchases, subscriptions, and customer service activities.
For the purposes of data protection law, MonkeyBoy Bicycles is the “data controller” of your personal data, meaning we determine the purposes and means by which your data is processed.
If you have questions about how we use your personal data, you can contact us at [email protected].
3. Categories of Data Processed
We process the following categories of personal data to provide services and improve user experience:
a) Usage Data
Includes information about how you use the website: IP addresses, session durations, page views, browser types, referring URLs, and navigation patterns.
b) Account Data
Data you provide when creating an account or placing orders: full name, billing and shipping addresses, email address, and phone number.
c) Profile Data
Your preferences, purchase history, browsing behavior, and demographic data (if optionally provided).
d) Communication Data
Includes emails and messages sent to or received from our customer support; this information helps resolve service requests and maintain a useful communication history.
e) Technical Data
Includes device identifiers, operating system, browser version, time zone setting, and other technical configurations.
f) Transaction Data
Includes details of purchases, payment information (processed securely through third parties), delivery details, and transaction history.
g) Preference Data
Your choices regarding marketing communications, product interests, and cookie consent preferences.
4. Legal Bases for Processing
We process your personal data under the following lawful bases:
– Consent: Where required, we obtain your explicit consent before processing data, particularly for marketing and analytical purposes.
– Contractual necessity: For processing required to fulfill our obligations under a contract, such as delivering purchased goods.
– Legal obligation: Where processing is necessary to comply with legal or regulatory requirements.
– Legitimate interests: For purposes such as improving website performance, preventing fraud, ensuring network security, and enhancing product offerings—balanced against your rights and freedoms.
5. Your Rights under GDPR and CCPA
You have the following rights regarding your personal data:
– Right of Access: You may request access to the personal data we hold about you.
– Right to Rectification: You may ask us to correct or complete personal data that is inaccurate or incomplete.
– Right to Erasure: You can request deletion of your data, subject to legal and contractual obligations.
– Right to Restriction: You can ask us to restrict the processing of your data under certain conditions.
– Right to Data Portability: Upon request, we will provide your data in a structured, commonly used, and machine-readable format.
– Right to Opt-Out (CCPA): California residents may opt out of the sale or sharing of their personal information.
– Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
If you wish to exercise any of your rights, please contact us at [email protected]. We may verify your identity before processing your request.
6. Security Measures
We implement appropriate technical and organizational measures to safeguard your data:
– Encryption of data in transit and at rest
– Role-based access control and user authentication systems
– Regular system updates and security patches
– Data minimization practices
– Routine backups and disaster recovery procedures
– Staff training in data protection and confidentiality
7. International Transfers
Where necessary, we may transfer your data to recipients located outside the European Economic Area (EEA) or the United States. In such cases, we use Standard Contractual Clauses approved by the European Commission or rely on other lawful transfer mechanisms that ensure an adequate level of data protection.
8. Data Retention
We retain your personal data only for as long as necessary for the purposes for which it was collected or to comply with legal, accounting, or reporting obligations:
– Usage and Technical Data: Up to 2 years
– Account and Profile Data: As long as your account remains active, plus 5 years following account closure
– Communication and Support Data: Up to 3 years
– Transaction Data: 7 years, to comply with tax and financial regulations
– Preference Data: Until you withdraw consent or update preferences
We securely delete or anonymize personal data once the applicable retention period expires.
9. Cookie Policy
Our website uses cookies and similar technologies to enhance user experience, collect website analytics, and support marketing efforts. Categories of cookies include:
– Essential Cookies: Required for website operation and user authentication
– Functional Cookies: Enable personalization and save user preferences
– Analytics Cookies: Help us understand how users interact with the site (e.g., Google Analytics)
– Performance Cookies: Optimize website speed and performance
These cookies may collect identifiers and behavioral data related to your interactions on monkeyboybicycles.com.
10. Cookie Management and Compliance
Upon visiting our website, you are presented with a cookie consent banner, allowing you to accept or customize cookie settings. You can change your preferences or withdraw consent at any time via the cookie settings link in the website footer or within your browser settings.
We honor “Do Not Track” signals and ensure full compliance with GDPR and CCPA requirements regarding consent and user control over personal data.
11. Children’s Privacy
MonkeyBoy Bicycles does not knowingly collect personal data from children under the age of 13. If we become aware that such data has been submitted without parental consent, we will take immediate steps to delete the information. Parents or guardians who believe their child has submitted data should contact us at [email protected].
12. Policy Updates
We reserve the right to update this Privacy Policy to reflect changes in our practices, applicable laws, or website functionality. Changes take effect upon posting. We recommend reviewing this policy periodically. When material changes are made, we may notify you through the website or via email, where feasible.
13. Contact Information
If you have any questions or concerns regarding this Privacy Policy, your personal data, or your rights, please contact us:
Email: [email protected]
Website: monkeyboybicycles.com
We are committed to full compliance with privacy laws and take your rights seriously. If you have concerns about how your data is used, we invite you to reach out so we can address them responsibly and promptly.